Need Help With Something?
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Whatever the challenge you may be experiencing, rest assured that your query is very important to us. Helping you find the solution and the assistance you need is just as important.
Support questions are answered within 24 hours Monday - Friday. Our support hours are 9:00 AM to 5:00 PM GMT, (UK Timezone)
The best way to reach us is to use the helpdesk via the link below. When submitting a support ticket please give us as much detail as possible, and if you are watching a training video please let us know what point in the video you are having issues.
If you think it will help please provide screenshots.
We also have a live chat feature that will be available when we are online.
You can also receive help from ClickBank should you need it by CLICKING HERE!
FAQs
What's The Best Way to Get Support?
You should always try to use the helpdesk where possible as all tickets are logged and we have no deliverability issues. While I will always try to respond via email or other methods it can't be guaranteed. So please help us to help you by using the helpdesk.You may also want to use the Facebook group for general questions, you will find you usually get a response within minutes from a more experienced member.
Do I Have to Use The Hosting Company You Recommend?
It is okay to use a different hosting to the hosting company I recommend, the only time things may be an issue is if you ever need support. Because I have a direct line to D9 if we need support we can get it fast.
They also understand how our business works and understand the importance of our site being online when we launch a product. Most hosts don't.
This is why this site, and almost all of my other sites are hosted with D9 Hosting.
D9 can transfer everything for you free of charge so I would certainly recommend it if you are not under any sort of contract.
Do I Have to Use OptimizePress to Build my Sites?
I am often asked if an alternative page builder can be used instead of Optimizepress (OP)
Just like Hosting, you can use any page builder you like, but you must bear in mind the following:-
The Online Success Coaching members area - OP
My Partnership to Success members area is built on OP.
My Blog - OP
Pretty much every one of my websites online today - OP
My bonus pages - OP
My squeeze pages - OP
My sales pages - OP
I could go on but I'm sure you get the picture.
You are free to use any platform you wish, but my training videos show me using OP. Plus myself and my son Alex know OP very well as it's all we've used for a long time, so we can usually help if any issues arise. If you use something else then I find it hard to give support.
So my advice is to go with OptimizePress.
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